KRATS TERMS OF SERVICE

Effective Date: 17 May 2026 Service Provider: KRATS Yazılım Faaliyetleri (Sole Proprietorship) — "KRATS"

These terms govern your use of the KRATS clinic management software ("Service"). By registering for or downloading the Service, you accept these terms.

1. PARTIES AND DEFINITIONS

1.1 Parties

1.2 Definitions

• Service: KRATS clinic management software + portal + mobile apps + support
• Licence: Right to use KRATS granted by this agreement
• Subscription: Monthly or annual paid plan
• Account: User profile created upon registration
• Data: All information processed by User via the Service (including patient data)
• GDPR/KVKK: Applicable data protection regulations

2. SCOPE OF SERVICE

2.1 Service Components

KRATS offers:

• Clinic management system (patient records, appointments, clinical notes)
• Billing and financial records
• AI clinical summary (optional, with consent)
• Cloud backup (zero-knowledge encryption)
• Licence management
• Customer support

2.2 Plan Tiers

• Trial: Free trial (30 days, limited features)
• Standard: Monthly or annual subscription
• Enterprise: Multi-user / multi-branch plan
• AI Premium: Plan with AI clinical summary feature

Plan details are maintained at kratsonline.com/pricing.

2.3 Service Changes

KRATS reserves the right to modify Service features:

• Material changes (feature removal, price increase): 30 days' advance notice by email
• Minor changes (new features, performance improvements): No notice required
• If material change is unacceptable to User, User may terminate with pro-rata refund

3. ACCOUNT CREATION AND SECURITY

3.1 Registration Requirements

To create an account, you must:

• Be 18 years of age or older
• Be a professional in the healthcare sector (doctor, clinic owner, healthcare staff)
• Provide accurate and current information

3.2 Account Security

User is responsible for:

• Keeping password confidential
• Enabling 2FA (two-factor authentication) is recommended
• Notifying KRATS immediately of suspected unauthorised access
• Not sharing a single account among multiple persons (separate account per user)

3.3 Account Suspension / Closure

KRATS may suspend or close accounts:

• For non-payment (30-day grace period)
• For breach of these terms
• Upon legal obligation (court order, regulatory request)
• For false/misleading information
• For abuse (e.g., unauthorised access attempt to other customer's data)

4. FEES AND PAYMENT

4.1 Subscription Fees

• Plan fees are prepaid (monthly or annually)
• Payment method: Credit/debit card (via Paddle Merchant of Record)
• KRATS does NOT store customer card data — Paddle maintains PCI DSS Level 1 compliance

4.2 Renewal

• Subscriptions renew automatically unless cancelled by User
• Email notification 7 days before renewal
• To cancel: Account → "Cancel subscription" — renewal stops, current subscription continues until period end

4.3 Price Changes

• KRATS provides 30 days' notice of new pricing
• Current subscription term continues at old pricing
• If User rejects new pricing, no renewal occurs

4.4 Refunds and Cancellation

See Refund Policy

5. USAGE RULES AND PROHIBITIONS

5.1 Permitted Use

You may use KRATS only:

• For clinic management purposes
• Within legal and ethical framework
• By your own registered users

5.2 Prohibited Activities

You MUST NOT:

• Reverse-engineer, decompile, or attempt to extract source code
• Copy, distribute, rent, or sell the software
• Share or copy KRATS licence tokens
• Attempt unauthorised access to KRATS systems (unsolicited penetration testing, brute force, SQL injection)
• Conduct DDoS or similar attacks against KRATS servers
• Enter fake patient data (except in test environment)
• Attempt unauthorised access or manipulation of other users' data
• Use KRATS to develop a competing product
• Use the KRATS brand without authorisation (logo, name, etc.)
• Use for unlawful purposes (e.g., prohibited medical practices)

5.3 Consequences of Breach

In case of breach, KRATS may:

• Immediately suspend the account
• Unilaterally terminate the agreement
• Initiate legal action (criminal + civil)
• Claim damages

6. INTELLECTUAL PROPERTY

6.1 KRATS Ownership

The KRATS software, logo, brand, design, and documentation are the intellectual property of KRATS Yazılım Faaliyetleri (KRATS). Copyright © 2026.

6.2 User Ownership

Data entered by User into KRATS (patient records, clinical notes, etc.) belongs to User. KRATS processes only for Service provision (as Processor — see DPA).

6.3 KRATS Licence Grant

For the duration of this agreement and while fees are paid, KRATS grants User a:

• Non-exclusive
• Non-transferable
• Revocable

right to use the Service.

6.4 Feedback

User may not claim copyright or compensation for improvement suggestions, comments, or feature requests provided to KRATS. KRATS may freely use such feedback.

7. DATA PROTECTION AND PRIVACY

7.1 Data Processing Roles

• KRATS = Data Processor — for patient data
• KRATS = Data Controller — for clinic admin account information

7.2 Related Documents

• Patient Privacy Notice
• Clinic Admin Privacy Notice
• Data Processing Agreement (DPA)
• Cookie Policy
• Data Retention and Erasure Policy

By using KRATS you confirm you have read and accepted these documents.

7.3 GDPR / KVKK Rights

Exercise your data subject rights via Data Subject Request Form.

8. SERVICE OUTAGES AND MAINTENANCE

8.1 Maintenance Windows

KRATS may schedule maintenance with brief outages:

• Planned maintenance: At least 48 hours' advance email notice
• Emergency maintenance: Notice as soon as practical
• Maintenance duration: Typically less than 1 hour

8.2 Uptime SLA

KRATS targets availability: 99.5% annually (approximately 1.83 days downtime / year).

• Planned maintenance is excluded
• Cloudflare infrastructure outages (outside KRATS control) are excluded
• Local-first architecture: Even during cloud outages, the clinic's local device continues working

8.3 SLA Breach

If uptime falls below 99.5%:

• User is notified
• Pro-rata refund credited to next month's billing
• 3 SLA breaches in 12 months = termination right

9. LIMITATION OF LIABILITY

9.1 Liability Cap

KRATS's total liability under these terms shall not exceed the greater of:

• 12 months of fees paid by User in the preceding 12 months, or
• EUR 5,000 / TRY 100,000

9.2 Exclusions from Cap

The cap does NOT apply to:

• Wilful misconduct or gross negligence by KRATS
• KRATS's data breach causing administrative fines (apportioned by responsibility)
• KRATS's intellectual property infringement

9.3 Excluded Damages

KRATS is NOT liable for:

• Indirect damages (lost profits, reputational harm, etc.)
• Damages from User's own fault (e.g., password sharing)
• Force majeure (earthquake, war, epidemic, etc.)
• Third-party service outages (Cloudflare, Paddle, OpenAI, etc.)
• Inaccuracy of AI clinical summary suggestions — decisions are clinician's

9.4 Medical Disclaimer

KRATS is NOT a medical device or treatment tool. The AI clinical summary feature provides only decision support; diagnosis or treatment decisions are the clinician's. KRATS is not liable for clinician decisions.

10. TERM AND TERMINATION

10.1 Termination by User

• Non-renewal at end of subscription period → automatic expiry
• Early termination → remaining subscription period usable (no refund except as described in Refund Policy)

10.2 Termination by KRATS

KRATS may terminate:

• For 30 days of non-payment
• For material breach (15 days' notice + cure period)
• For legal obligation

10.3 Effects of Termination

• Data retention → 30 days (export window)
• After 30 days → cloud-side deletion + erasure certificate
• Statutory retention obligations (financial records 10 years) remain

11. DISPUTES AND JURISDICTION

11.1 Governing Law

Republic of Turkey law.

11.2 Competent Courts

Mersin Courts and Enforcement Offices are competent.

11.3 Consumer Exception

For consumer Users, consumer courts may also be competent (Consumer Protection Law provisions reserved).

11.4 EU Customers

For EU jurisdiction Users, additional EU legal rights apply (especially GDPR Art. 79 — judicial remedy).

12. GENERAL PROVISIONS

12.1 Entire Agreement

These terms, including all attached policies, constitute the entire agreement between the parties. Prior written/oral agreements are superseded.

12.2 Amendment

KRATS reserves the right to amend these terms:

• Material change: 30 days' email notice + login confirmation screen
• Minor change: Published in current version only

If User rejects the change, User may terminate.

12.3 Assignment

User may not assign this agreement without KRATS's written consent. KRATS may assign to a legal successor (e.g., company sale).

12.4 Severability

If any provision is held invalid, the remaining provisions remain in effect.

12.5 Notice

• KRATS → User: account email
• User → KRATS: support@kratsonline.com or KEP hatice.gucuk@hs03.kep.tr

12.6 Supplementary Materials

These terms apply together with:

• Privacy Notices (Patient + Clinic Admin)
• Data Processing Agreement (DPA)
• Cookie Policy
• Refund Policy
• Consent Form (where applicable)

13. CONTACT

KRATS / KRATS Yazılım Faaliyetleri

• Email: support@kratsonline.com
• KEP: hatice.gucuk@hs03.kep.tr
• Phone: +90 850 346 86 01
• Address: Akarca Mah. 313 Sk. Dımlıoğulları Apt. B Blok No: 18/1, Anamur / Mersin, Turkey
• VERBİS Application No.: 1778852213

VERSION HISTORY